NAVIGATING (FILLING OUT) THE APPLICATION FORM
On the left hand side of every screen, there is a box which links directly to every page of the application form. Click the link to move directly to the page you want. You can also click 'next page' or 'previous page' on the top or bottom of each page to move forward or backward through the application form.
You are strongly encouraged to save your application form every 5 to 10 minutes to reduce the risk of loss of information.
SAVING YOUR DRAFT APPLICATION FORM
If you want to leave a partially completed application, press 'save' and log out. When you log back in and click the 'My Applications' link at the top of the screen, you will find a list of applications you have started or submitted.
You can re-open your draft application and continue where you left off.
DOWNLOAD DRAFT APPLICATION
You can also download any application, whether in draft form or submitted, as a PDF file. Click on the 'Download' button at the bottom of the application navigation panel.
SUBMITTING YOUR APPLICATION
You will find a 'Review' button at the bottom of the navigation panel. You need to review your application before you submit it. Ensure that all fields and mandatory questions marked with an asterisk '*' are completed.
Once you have reviewed your application, you can submit it by clicking on 'Submit' at the top of the screen or on the navigation panel.
IMPORTANT: Any question marked with an asterisk ('*') is mandatory. Failure to answer any of these questions will stop you from being able to complete and submit your application form.
Once you have submitted your application, no further editing or uploading of supporting documents is possible.
When you submit your application form, you will receive an automated confirmation email with a copy of your submitted application attached. This will be sent to the email address that you used to register with SmartyGrants.
If you do not receive a 'confirmation of submission' email, then your application has not been received. Review the error message highlighted in red and ensure that all mandatory fields have been completed. You should then be able to successfully submit your application.
ATTACHMENTS AND SUPPORTING DOCUMENTS
You will need to upload attachments to support your application. This is simple but will require you to have the documents saved on your computer, or on a USB stick, or similar.
You will need to allow enough time for each file to upload before trying to attach another file. Files can be up to 25MB each; however files up to a maximum of 5MB are recommended - the larger the file, the longer it takes to attach.
Remember - some requested document fields are mandatory. Failure to attach them will stop you from being able to successfully submit your application form.
If you are not able to attach a document, please contact SmartyGrants on phone (03) 9320 6888 for technical support.
COMPLETING AN APPLICATION IN A GROUP OR TEAM
A number of people can work on an application form using the same login details, as long as only one person is working on the application form at a time. Ensure that you save as you go. It is recommended that the email address provided be accessible by multiple people within the organisation, such as admin@project.com.au. This ensures that correspondence is readily seen and allows for any changes in staff throughout the duration of the project.
SPELL CHECK
Most internet browsers (including Firefox v2.0 and above, Safari, and Google Chrome) have spell check functions built in. You can switch this function on or off by adjusting your browser settings.
HELP
If a technical error occurs, staff at SmartyGrants are available to help you. Contact them on phone (03) 9320 6888 during business hours or email service@smartygrants.com.au and quote your application number.
Help is available to guide you through using this form - please download the Help Guide for Applicants.